Refund policy
Strict No Refund Policy At Beyond, we maintain a strict non-refundable policy on all purchases. Due to the energetic and natural nature of our stones, all sales are final. We do not offer refunds under any circumstances.
Exchange Policy We only allow exchanges in the following two scenarios:
- Size Issues: If the ring or bracelet you ordered does not fit.
- Damaged Goods: If the piece arrives damaged.
Conditions for Exchange:
- You must request the exchange within 7 days of delivery.
- Mandatory Unboxing Video: We strictly require a clear, uncut unboxing video of the package being opened to prove the item arrived damaged or incorrect. Without this video, your exchange request will be automatically denied.
- Minimal Shipping Charge: A minimal return and re-shipping charge will apply to all exchanges. This fee will be communicated to you upon approval of your exchange request.
- The item must be unused, in its original packaging, and in the same condition that you received it.
To initiate an approved exchange, please contact our support team with your order number and unboxing video